Privacy Policy

At oyyo99, we recognize that your privacy is of paramount importance. This Privacy Policy ("Policy") describes how oyyo99 ("we", "us", "our", "Company", "Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "User", "Player") who access or use our website, mobile applications, and related services (collectively, the "Services"). By creating an account or using our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must immediately discontinue use of our Services.

1. Information We Collect

1.1 Personal Information Provided by You

When you register an account with oyyo99, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (encrypted), and security questions/answers
• Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay), payment card details (when applicable), and transaction history
• Verification Documents: Copies of government-issued identification (KTP), proof of address documents, selfie photographs for identity verification (KYC), and any additional documents requested for compliance purposes

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and hardware model
• Connection Information: IP address, internet service provider (ISP), geographic location data derived from IP address, and network connection type
• Usage Data: Pages visited, features used, time and date of access, session duration, clickstream data, referring URLs, games played, bets placed, and interaction patterns with our Platform
• Cookie Data: Unique identifiers, preference settings, and authentication tokens stored in cookies or local storage

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), identity verification services, fraud prevention agencies, and gaming platform providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe). This information helps us verify your identity, prevent fraud, and comply with legal obligations.

2. How We Use Your Information

oyyo99 uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting markets, and other gaming products
• Managing bonuses, promotions, and loyalty rewards
• Communicating with you regarding your account, transactions, and service updates
• Providing customer support and responding to inquiries

2.2 Identity Verification and Compliance

• Verifying your identity and age to ensure compliance with legal requirements (21+ age restriction)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Preventing fraud, unauthorized access, and other illegal activities
• Complying with legal obligations, regulatory requirements, and court orders
• Detecting and preventing multiple account creation and bonus abuse

2.3 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve our Services
• Conducting research, statistical analysis, and performance monitoring
• Testing new features, games, and functionality
• Optimizing user experience and platform performance
• Personalizing content and recommendations based on your preferences

2.4 Marketing and Communications

• Sending promotional offers, bonuses, and special promotions via email, SMS, or push notifications (with your consent)
• Informing you about new games, features, and platform updates
• Conducting surveys and soliciting feedback to improve our Services
• Delivering personalized marketing content based on your gaming preferences

2.5 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling patterns
• Implementing deposit limits, session time limits, and self-exclusion tools
• Providing access to responsible gaming resources and support services
• Enforcing cooling-off periods and account restrictions when requested

3. How We Share Your Information

oyyo99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our Platform, including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), gaming platform providers (Pragmatic Play, Evolution Gaming, NetEtt, Microgaming, Pocket Games Soft, Spribe), identity verification services, cloud hosting providers, customer support platforms, marketing services, and data analytics companies. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law, legal process, court order, or government regulation. We may also share information with law enforcement agencies, regulatory authorities, or other governmental bodies to comply with anti-money laundering regulations, prevent fraud and illegal activities, protect the rights and safety of oyyo99 and our users, or enforce our Terms and Conditions.

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our Platform prior to any such transfer that results in your information being subject to a different privacy policy.

3.4 Consent-Based Sharing

With your explicit consent, we may share your information with additional third parties for specific purposes not described in this Policy. You have the right to withdraw such consent at any time by contacting our customer support team.

4. Data Security Measures

oyyo99 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using SSL (Secure Socket Layer) encryption with 256-bit encryption protocols. Sensitive information such as passwords and payment details is stored using advanced cryptographic hashing algorithms.
• Access Controls: Personal information is accessible only to authorized employees and service providers who require access to perform their job functions. Access is granted on a need-to-know basis and is protected by multi-factor authentication.
• Secure Infrastructure: Our Platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access and cyber attacks.
• Data Minimization: We collect and retain only the information necessary to provide our Services and comply with legal obligations. Unnecessary data is periodically purged according to our data retention policy.
• Employee Training: All employees receive regular training on data protection, privacy practices, and security protocols to ensure responsible handling of personal information.

While we employ robust security measures, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

5. Data Retention

oyyo99 retains your personal information for as long as your account remains active and for a reasonable period thereafter as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. Specifically:

• Active Accounts: Personal information associated with active accounts is retained indefinitely while your account remains in good standing.
• Closed Accounts: After voluntary account closure, we retain certain information for up to seven (7) years to comply with financial regulations, anti-money laundering requirements, and tax obligations.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and gaming history, is retained for at least seven (7) years as required by financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on our suppression list to honor your preferences.

You may request deletion of your personal information by contacting our customer support team. However, we may be legally required to retain certain information despite your deletion request.

6. Your Privacy Rights

As a user of oyyo99, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you and receive a copy of such information in a structured, commonly used format.
• Right to Rectification: You may update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business interests.
• Right to Restrict Processing: You may request that we limit the processing of your personal information under certain circumstances.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a machine-readable format.
• Right to Object: You may object to processing of your personal information for marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw such consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Certain requests may require identity verification to protect your information from unauthorized access.

7. Cookies and Tracking Technologies

oyyo99 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, and track your activity on our Platform. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality, including authentication, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with our Platform to improve performance and user experience.
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or receive notifications when cookies are being set. Please note that disabling cookies may limit your ability to use certain features of our Platform.

8. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or applications that are not owned or controlled by oyyo99. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you access through our Platform.

9. Children's Privacy

oyyo99 Services are intended exclusively for individuals who are at least twenty-one (21) years of age or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to oyyo99 should contact us immediately at [email protected].

10. International Data Transfers

Your personal information may be transferred to, stored on, and processed by servers located outside of Indonesia, including jurisdictions that may have different data protection laws. By using our Services, you consent to such international transfers. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection regulations.

11. Changes to This Privacy Policy

oyyo99 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email notification or prominent notice on our Platform at least thirty (30) days prior to taking effect. Your continued use of our Services after the effective date of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to periodically review this Policy to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the Policy was last revised.

12. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Live Chat: Available 24/7 through our Platform

We are committed to addressing your privacy concerns promptly and transparently. Our Indonesian-speaking customer support team is available around the clock to assist you with privacy-related inquiries and requests.